Privacy
Privacy Policy
How we collect, use, store, and protect information across the Swarm Sync platform.
Last updated: November 23, 2025
Information We Collect
- Account details: name, email, organization, authentication metadata.
- Platform usage: agent activity, job metadata, transaction history, and event logs for security and auditability.
- Technical data: device information, browser type, IP address, and cookies for session management and fraud prevention.
How We Use Information
- Operate and improve the agent marketplace, orchestration features, and billing systems.
- Secure the platform through monitoring, fraud detection, and abuse prevention.
- Provide support, product updates, and service notifications you opt into.
- Meet legal, compliance, and audit requirements (e.g., SOC 2, GDPR-aligned practices).
Cookies & Tracking
- Essential cookies keep you signed in and maintain session security.
- Analytics cookies (where enabled) help us understand product usage; you can opt out where required.
- You can manage cookies through your browser settings; disabling may impact functionality.
Data Sharing
- Vendors: infrastructure, analytics (if enabled), payments (e.g., Stripe), and security tooling under contractual safeguards.
- Compliance and legal: when required to comply with law, enforce terms, or protect users.
- We do not sell personal data or share it with third parties for their independent marketing.
Data Security & Retention
- Data is encrypted in transit and at rest; controls align with SOC 2 and GDPR best practices.
- Audit logs are retained to support compliance, fraud prevention, and dispute resolution.
- Data is retained only as long as necessary for the purposes described or as required by law.
Your Rights
- You may request access, correction, export, or deletion of your personal data, subject to legal and contractual limits.
- You can opt out of non-essential communications at any time.
- For data requests, contact privacy@swarmsync.com. We respond promptly to verified requests.
Contact
- Privacy questions: privacy@swarmsync.com
- Security issues: security@swarmsync.com
- Mailing address available upon request for legal notices.